Holiday Shipping 2026
Why are there two B.T.W. shops?
Our main website carries stocked merchandise that we prepare and ship. Our Pop-Up Store offers a wider selection made after you order. The shops have separate checkouts, shipping charges, production schedules, and order tracking.
When should I order for Christmas?
For stocked tees shipping within the contiguous U.S., we recommend December 9, 2026 at 11:59 p.m. Eastern. Eligible Pop-Up products have separate recommendations shown on their product pages. If an item has no confirmed holiday recommendation, contact us before buying it for a December 24 deadline.
Is Christmas delivery guaranteed?
No. Our recommendations leave extra time, but production delays, weather, carrier congestion, stock changes, and customs can affect delivery—even when you order early.
Does shipping time include production?
Pop-Up products must be made before they ship. A shipping estimate may describe transit only. Stocked main-site merchandise has a separate preparation period of up to two business days.
What about Australia and other international destinations?
International timing depends on the product, fulfillment location, shipping service, and customs. U.S. deadlines do not apply. Please contact us with the item and destination before placing a date-sensitive order. Availability and charges are shown at checkout. Alaska, Hawaii, U.S. territories, APO/FPO, and remote destinations also need individual estimates.
Can I pay for faster shipping?
Use only the services offered for your item and address. Faster transit does not necessarily shorten production or guarantee Christmas arrival.
Will everything arrive together?
Not necessarily. Main-site and Pop-Up purchases ship separately. Pop-Up items may also be produced by different providers and arrive in separate packages.
What if my order is delayed?
Check your order confirmation and tracking updates. For help, contact Admin@behindthewallsupplyco.com with your order number and the storefront where you purchased. We’ll review the available information and explain the next steps.
Are the shirts in stock?
Yes. Our current core tees and Monster Special Edition tee are in stock and ready to ship from our on-hand inventory. Orders are prepared for shipment within 2 business days. Tracking is provided when your order ships.
What does shipping cost?
Standard U.S. shipping is $6.99 per order, or free on eligible orders of $75 or more after discounts and before taxes. USPS Ground Advantage and Priority Mail rates are also shown at checkout where available. Australia has separate international rates. See our Shipping & Delivery page for details.
Which collections are available?
Our in-stock collections include Behind The Wall, Retired, and the Monster Special Edition. The B.T.W. Service & Honor Collection is planned for a later release. Browse the catalog for products currently available.
Are the product photos final?
Current images are digital mockups. Finished garments may vary slightly from the mockups. Our in-stock shirts are ready to ship.
Can I cancel an order?
Contact us promptly to request cancellation before your order ships. If it has already shipped, please contact us about return options. Please see our refund policy for the currently applicable terms.
How can I get help?
Use our Contact page and include your order number.
Why does B.T.W. have a Pop-Up Shop?
Our main store offers signature tees from our on-hand inventory. Our official Pop-Up Shop adds made-to-order hoodies, crewnecks, hats, drinkware, and gifts, giving you more ways to wear and share B.T.W. Products are made and shipped by our production partners, with a separate checkout and delivery schedule. Explore the Pop-Up Shop and compare your options.